Information we collect and how we use it
At Glow Day Spa, we collect personal information from our customers. This information typically includes a customer’s name, address, phone number and/or e-mail address. Sensitive personal information such as credit card or financial information is also collected when required for services or deposits for large events.
You are not obliged to provide your personal information, however we may not be able to provide you with the product, service or information that you request without it.
We may use your personal information for a variety of reasons including:
- Sending you communications about products and services
- Recording transactions in a manner that ensures payments, allows for later adjustments or corrections, and expedites returns
- Administration of contests, surveys and promotions
- Measuring and improving the effectiveness of our website and marketing activities
- Providing post-care service and support
- Preventing theft and fraud
When browsing on our website (www.glowdayspa.ca) you can provide certain personal information, such as your name, address, telephone number, e-mail address for the following purposes:
- Advanced notification for booking dates and services using our Booking Form.
- Send emails for appointment reminders and confirmation of date/service(s)
- Administer promotions, contests and newsletter updates
- Improve the operation of our website
Website tracking – glowdayspa.ca
Our website automatically collects some non-personal information from website users which we may use to compile various web-tracking reports that are not linked to an identifiable individual. Examples include the IP address of your computer, the IP address of your internet service provider, the operating system that is on your computer, and areas of our website that you visit. All of this information is non-personal and is used for administration purposes using Google Analytics.
Information reference to other websites
We obtain your consent to collect, use and disclose your personal information for the purposes stated above in several ways. In certain cases, we will ask you to give your consent to use your personal information. In other cases, your consent may be inferred.
When you purchase a service, product (including gift cards,) enter a contest, respond to a survey or participate in a promotion and provide us with your personal information you consent to the use and (if applicable) disclosure of your personal information for the purposes related to the transactions set out above.
You may at any time withdraw or change your consent to our use and disclosure of your information or request us to delete it from our files, subject to legal and contractual restrictions and requirements related to any transaction. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with the services or information which may be of value to you for normal customer service at Glow Day Spa. We will seek your further consent to any additional uses for which we have not obtained your consent previously.
Your personal information will not be disclosed to any third parties for purposes other than those for which the information was collected, except with your consent or as required or permitted by law. However we are from time to time required to share your information with approved suppliers and service providers, including payment processing companies, that we may retain to perform certain services in order to fulfill the identified purpose. We may also disclose your personal information to government agencies or regulatory authorities where required by law.
Personal information will be retained only as long as necessary for the fulfillment of the purposes for which it was collected and for a reasonable time thereafter or for so long as we are required to maintain such information by law or other applicable rules or regulations.
We destroy your information or make it anonymous when it is no longer required for the purpose for which it was collected. You can also request that your information be removed from our records, subject to our requirements for continued retention of your information. Example: Client Service History. Promotions or Loyalty Programs will be cancelled upon such request.
The security of your personal information is a high priority for Glow Day Spa. We maintain reasonable safeguards and appropriate security standards to protect your personal information against disclosure or misuse.
Accessing and updating Personal Information
You may access, review and revise, correct or update any of the information that we have on file about you at any time and you may also learn how we have used it for client-care and communication. At anytime you can request access to your personal information to verify the accuracy and completeness of the information and have it amended as appropriate.
Send us an email at: email@example.com
or write/visit us at:
178 Essa Road