To care for our guests by consistently offering the very best of our services, products and ourselves. Our responsibility it to uplift, enhance and educate all who enter. We look forward to serving you!

Cancellation Policy

We hope you’re as excited for your appointment as we are! However, we understand that sometimes plans change and you may need to cancel. In those situations, we always appreciate you giving us as much notice as possible. Our staff take pride in showing up to provide you with with the best experience possible, so our cancellation policy is to ensure that their time and effort is considered. The details of our cancellation policy are as follows: 

Our Cancellation policy is 48 hours prior to treatment for individuals and 1 week for parties of 5 or more. At the time of booking we will require a Credit Card to hold your reservation. Should you book within the 48 hour Cancellation policy, we will still require a credit card to hold your appointment to ensure that our staff are protected for a “no show” appointment (see below - No Show Policy).

To secure your appointment for hair services, permanent makeup and injectables, we require a non-refundable deposit fee of $100. This deposit will be applied towards the total cost of your service. In the event of a "no show" or cancellation with less than 24 hours notice , the deposit fee will be forfeited. We understand that emergencies happen, and we kindly ask for your understanding in adhering to this policy to respect the time of our technicians and other clients.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking online or by phone. If you agree to receive emails and texts from us, we have an automated appointment reminder that goes out 48 hours before your scheduled appointment.

For individuals:

Should you cancel within 24 hours, we will assess 50% of the reservation amount. If you "No Show" or try to cancel within 3 hrs of your appointment; please see "No Show" Policy below.

For parties of 5 or more:

Should you cancel within 48 hours, a we will assess 50% of the authorization amount (which will be based on all of the services and food/drink planned for reservation.) If you have made a prepayment or deposit, Glow Day Spa will retain your prepayment/deposit and can refund the difference accordingly, if not, the remaining we will be charged to your credit card on file. If your Group "No Show's" or cancels at (or close to) time of reservation; please see "No Show" Policy below for Groups.

Please note that we will assess a non-refundable Booking Fee of CAD$50 from your Authorization for Groups or Parties of ANY size after 48 hours from the time of booking. If less than 48 hours to reservation, the Cancellation policy above applies.

In fairness to all of our guests, there will be no exceptions to this policy unless required by State of Emergency for medical lockdowns or business closure as required by Simcoe Muskoka / Ontario Government.

Guarantee Policy

We will need a valid credit card number to reserve your appointment. You will receive a confirmation email or text of your booking date & time. For group bookings, a valid credit card number is required for authorization and to reserve your group/party booking. A spa representative will confirm the amount for authorization for the group organizer.

No Show Policy

Oh no! You may have forgot, had car issues, or a family emergency. This is unfortunate for you and us... It is most important for you to try to call us, or someone else on your behalf, if you can not make an appointment due to last minute unforeseen issue. Glow Day Spa treats "No Shows" very seriously and it will be noted on your customer profile for future appointments. These types of appointments can have a lot of impact on business and the team. Please let us know so we can plan our schedule and other clients accordingly. Any client with a "No Show" or last minute appointment cancellation is responsible for paying for the full service.

For individuals:

A “no show” for an appointment will result in a non-refundable payment for the entire reservation. This will also be noted on your file for future appointments to track repetitive behaviour which may result in being blocked for booking future reservations.

For parties of 5 or more:

A “no show” for a group appointment will result in a non-refundable payment for the entire group’s reservation and authorization amount.

For all bookings, we are only able to reserve appointments 12 months in advance. If you have a large group booking of 6 or more and require more than 4 months advanced booking, please contact a Spa Representative, at 705-734-3800.

New Clients

New Clients should arrive 10 minutes before the actual appointment time to fill out our Client Profile Survey. These forms are necessary for optimal treatment results and identifying any medical conditions our trained staff need to be aware of.

Late Arrivals

Late arrival will affect the allotted time of the service. Tardiness could result in a reduction of actual spa services, though you will be charged for a full service price. Your service time may be changed to avoid delays for other guests. We will make every effort to accommodate guests for their full appointment time but this may not always be possible. For all customers we understand many unexpected situations can occur such as delays due to traffic etc. so please plan accordingly.

Respecting other Guests

We are dedicated to maintaining a serene spa environment, one of tranquility and relaxation, so please respect other guests’ right to privacy and quiet. We invite you to make arrangements for infants & children before you arrive so that you and other guests may enjoy your experience to the fullest. If you have a child 10 years or under that you would like to bring in for an appointment, please be sure that they respect other Guests and Estheticians by remaining quiet and polite. Children are not permitted to roam around the spa unsupervised.

Payments & Gratuity

The spa accepts Debit, Cash, MasterCard, Visa, American Express, Glow Day Spa Gift Cards or Certificates and Way Spa Gift Cards as payment. Group bookings will have an automatic 20% gratuity added to the bill. If clients in the group booking are paying for services individually, a gratuity will still apply to the total amount of services completed. Additional tipping on top of gratuity is optional for excellence in service by our team. Appreciated by our dedicated team - gratuities are payable by cash or using our debit/credit machine. It is customary to leave 15% to 20% of the service value.

Gift Cards

Glow Day Spa gift cards can be purchased in-store or online. Dollar values can be customized by service price or pre-set amount when purchasing online Gift Certificates. Glow Day Spa gift cards can not be redeemed for cash value. Any remaining balance on a Gift Card cannot be used to towards gratuity. Tips are accepted with cash, credit or debit only. We may require proof of purchase and/or ID. Lost Gift Cards is responsibility of card holder. Way Spa cards or certificates may not be used towards Permanent Makeup services, Parties, Large Groups or in conjunction with other promotions or discounts. Only one Way Spa card can be used per visit. Way Spa cards or certificates and Glow Day Spa Gift Cards may not be used towards Botox/Filler services.

Special Conditions

Please notify our receptionist before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, are pregnant or have any allergies.

Prices Subject to Change

We are constantly updating and expanding our services and strive to keep our website and menu prices updated. Please be advised that prices and services are subject to change.

Product Refunds

Glow Day Spa agrees to refund clients upon compliance with the following regulations: (1) An original receipt must be submitted along with unopened returned products; (2) The product must be returned in person within 10 business days of purchasing; (3) Refund will be given in the form the purchase was made; (4) Products must be in original packaging, and not have significant visual damages; (5) Any products sold at a sale or discounted price are marked as final sale.