To care for our guests by consistently offering the very best of our services, products and ourselves. Our responsibility it to uplift, enhance and educate all who enter. We look forward to serving you! Choose from spa services such as permanent makeup, eyelash extensions, massage, manicures, pedicures, waxing, airbrush tanning, teeth whitening and more.

Cancellation Policy

We hope you do not need to cancel, but if you must, we would appreciate notice as follows. Our Cancellation policy is 48 hours prior to treatment for individuals and 1 week for parties of 5 or more. At the time of booking of permanent makeup, large appointments or parties, we will require a Credit Card number to hold your reservation by pre-authorization or deposit. Should you need to cancel your appointments before the cancellation policy deadline, no payment will be required for the services.

Should you book within the 48 hour Cancellation policy, we will still require a credit card to hold your appointment to ensure that our staff are protected for a “no show” appointment. (see below - No Show Policy) For all bookings, we are only able to reserve appointments 12 months in advance. If you have a large group booking of 6 or more and require more than 4 months advanced booking, please contact a Spa Representative, at 705-734-3800.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking online or by phone. If you agree to receive emails and texts from us, we have an automated appointment reminder that goes out 48 hours before your scheduled appointment. You will not be billed unless there is a "last minute" cancellation or no show. Upon checkout, guests may choose their method of payment.

For individuals:

If you cancel within 48 hours, we will assess 25% of the reservation amount. Should you cancel within 24 hours, we will assess 50% of the reservation amount. Guests who cancel or reschedule reservations before 48 hours of their appointment time are granted a credit at the spa for their next appointment.

For parties of 5 or more:

If you cancel within 1 week of your appointment, we will assess 25% of the authorization amount (which will be based on all of the services and food/drink planned for reservation.) Should you cancel within 48 hours, a we will assess 50% of the authorization amount (which will be based on all of the services and food/drink planned for reservation.) If you have made a prepayment or deposit, Glow Day Spa will retain part of your prepayment/deposit and can refund the difference accordingly. If not we will charge your credit card on file.

Please note that we will assess a non-refundable Booking Fee of CAD$50 from your Authorization for Groups or Parties of ANY size after 48 hours from the time of booking. If less than 48 hours to reservation, the Cancellation policy above applies.

In fairness to all of our guests, there will be no exceptions to this policy unless required by State of Emergency for medical lockdowns or business closure as required by Simcoe Muskoka / Ontario Government.

Guarantee Policy

We will need a valid credit card number to reserve your appointment. You should receive a confirmation email or text of your booking date & time. For group bookings a valid credit card number is required for and authorization and to reserve your group/party booking. A spa representative will confirm the amount for Authorization for group organizer.

No Show Policy

Oh no! You may have forgot, had car issues, or a family emergency. This is unfortunate for you and us... It is most important for you to try to call us or someone else on your behalf if you can not make an appointment due to last minute unforeseen issue. Glow Day Spa treats "No Shows" very seriously and it will be noted on your customer profile for future appointments. These type of appointments can have a lot of impact on business and the booked Team. Please let us know so we can plan our schedule, team and other clients accordingly. Any client with a "No Show" appointment is responsible for paying for the full service. Exceptions may be reviewed case by case and subject to ownership approval.

For individuals:

A “no show” for an appointment will result in a non-refundable payment for the entire reservation. This will also be noted on your file for future appointments to track repetitive behaviour which may result in being blocked for booking future reservations.

For parties of 5 or more:

A “no show” for a group appointment will result in a non-refundable payment for the entire group’s reservation and authorization amount.

For all bookings, we are only able to reserve appointments 12 months in advance. If you have a large group booking of 6 or more and require more than 4 months advanced booking, please contact a Spa Representative, at 705-734-3800.

New Clients

New Clients should arrive 10 minutes before the actual appointment time to fill out our Client Profile Survey. These forms are necessary for optimal treatment results and identifying any medical conditions our trained staff need to be aware of.

Late Arrivals

Late arrival will affect the allotted time of the service. Tardiness could result in a reduction of actual spa services, though you will be charged for a full service price. Your service time may be changed to avoid delays for other guests. We will make every effort to accommodate guests for their full appointment time but this may not always be possible. For all customers we understand many unexpected situations can occur such as delays due to traffic etc. So please plan accordingly.

Respecting other Guests

We are dedicated to maintaining a serene spa environment, one of tranquility and relaxation, so please respect other guests’ right to privacy and quiet. We invite you to make arrangements for infants & children before you arrive so that you and other guests may enjoy your experience to the fullest. If you have a child 10 years or under that you would like to bring in for an appointment, please be sure that they respect other Guests and Estheticians by remaining quiet and polite. Children are not permitted to roam around the spa unsupervised.

Payments & Gratuity

The spa accepts Cash, MasterCard, Visa, American Express, Glow Day Spa Gift Cards or Certificates and Way Spa Gift Cards as payment. Group bookings of people more than 6 will have an automatic 18% gratuity added to the bill. If clients in the group booking are paying for services individually, a gratuity will still apply to the total amount of services completed. Additional tipping on top of gratuity is optional for excellence in service by our team. Appreciated by our dedicated team - gratuities are payable by cash or by “cash back” using your debit card. It is customary to leave 15 to 20% of the service value.

Gift Cards

Glow Day Spa gift cards can be purchased in-store or online. Dollar values can be customized or pre-set amount when purchasing online Gift Certificates. Glow Day Spa gift cards can not be redeemed for cash value. Any remaining balance on a Gift Card cannot be used to towards gratuity. Tips are accepted with cash, credit or debit only. We may require proof of purchase and/or ID. Lost Gift Cards is responsibility of receiver. Way Spa cards or certificates may not be used towards Permanent Makeup services, Parties, Large Groups or in conjunction with other promotions or discounts. Only one Way Spa card can be used per visit.

Special Conditions

Please notify our receptionist before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, are pregnant or have any allergies to fruit, vegetables or herbs.

Prices Subject to Change

We are constantly updating and expanding our services and strive to keep our website and menu prices updated. Please be advised that prices and services are subject to change.

Product Refunds

Glow Day Spa agrees to refund back to the client upon compliance with the following regulations: (1) An original receipt must be submitted along with unopened returned products; (2) The product must be returned in person within 10 business days of purchasing; (3) Refund will be given in the form the purchase was made; (4) Product/s must be in original packaging, and not have significant visual damages; (5) All or any products sold at a sale or discounted price are marked as final sale.